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    Our Team


  • christiChristi Zuber, MHA, RN
    Director
    christi.zuber@kp.org

    A nurse with a passion for meaningful and measurable human-centered design. Seven years of leading solutions that impact over 34 hospitals and counting.

  • chris mChris McCarthy, MPH, MBA
    IC Innovation Specialist
    || ILN Director
    chris.mccarthy@kp.org

    Chris is a leader in IC's homegrown method mash-up of the art of innovation and science of measurement.

  • scottScott Heisler, MBA, RN
    Innovation Specialist
    scott.heisler@kp.org

    A master prototyper and field tester, Scott is on the run from mediocrity. Design Thinking punctuates his life from fatherhood to snow patrol.

  • maryMary Katica
    Designer
    mary.k.katica@kp.org

    With a background in Industrial Design, Mary thoughtfully merges design research, strategy, and design to create cohesive, system orientated solutions.

  • MelissaMelissa Acosta
    User Experience Designer
    melissa.g.acosta@kp.org

    Melissa explores the intersections between design, culture & technology. She develops systematic solutions that merge physical & digital experiences.

  • LauraLaura Janisse, MFA
    Senior Media Designer laura.d.janisse@kp.org

    A designer who loves making sense of a wonderfully complex world.

  • KatherineKatherine Duong
    Innovation Analyst
    katherine.t.duong@kp.org

    With a background in architecture, Katherine brings ideas about spaces and environments into healthcare solutions.

  • mikeMike Lin
    Senior Consultant
    michael.c.lin@kp.org

    Ex brand guy trying to do actual good this time.

  • nicoleNicole Edgar
    Operations Specialist
    nicole.y.edgar@kp.org

    With years of experience as an Executive Assistant supporting CEOs & CFOs in various industries, Nicole adds [much needed] organization to this creative innovative team.

  • DanaDana Ragouzeos, MFA
    Design Research Lead
    dana.n.ragouzeos@kp.org

    As a child, Dana hid tape recorders to capture family conversations. Now she puts her curiosity to good use: discovering and designing for the implicit and explicit complexities of our health.

    Our Alumni


  • Christine Richter
    Innovation Advisor
  • Bobby Hughes
    Lead Designer
  • Kathleen Mullen
    Nurse Researcher
  • Jeff Hall
    Innovation Analyst
  • Elizabeth Herbert
    Project Manager

© 2010 Innovation Consultancy / Kaiser Permanente