Questions & Answers

I'd like to know about customized study programs at Kaiser Permanente International. Who can I contact?

To develop a two-day customized study tour for a group of about 20 to 30 participants, please contact Joy Lewis for Washington, D.C., or Molly Porter for Southern California. If you bring a group of 10 or more to any program, your study tour leader will receive free registration, and—with enough advance notice—we will work with your leader to address your topics of interest. We look forward to working with you and your group!

Are there spaces left in the 2012 programs?

Yes! We have spaces in our July, September, and November programs. Visit our Programs page to learn more.

What if I need to change my registration information?

After registering, if you need to make any changes to your registration (such as updating your job title or email address), just send us an email.

What if I need to cancel my registration?

July program: If you have paid the program fee and provide us with written cancellation notice by May 23, 2012, we will refund your payment less a $300 administrative fee. There are no refunds after May 23, 2012 unless we have a waiting list and can replace you. As an alternative to cancellation, you may send another person in your place or apply your payment to a future program. If you wish to cancel your registration, send another person in your place, or postpone your participation to a future program, send us an email. Please remember to cancel your hotel reservation as well.

September program: If you have paid the program fee and provide us with written cancellation notice by July 17, 2012, we will refund your payment less a $300 administrative fee. There are no refunds after July 17, 2012 unless we have a waiting list and can replace you. As an alternative to cancellation, you may send another person in your place or apply your payment to a future program. If you wish to cancel your registration, send another person in your place, or postpone your participation to a future program, send us an email. Please remember to cancel your hotel reservation as well.

November program: If you have paid the program fee and provide us with written cancellation notice by September 1, 2012, we will refund your payment less a $500 administrative fee. There are no refunds after September 1, 2012 unless we have a waiting list and can replace you. As an alternative to cancellation, you may send another person in your place or apply your payment to a future program. If you wish to cancel your registration, send another person in your place, or postpone your participation to a future program, send us an email. Please remember to cancel your hotel reservation as well.

How can I reserve a hotel room?

Participants need to book their own hotel room. If you choose to stay at the "host" hotel, you may receive a discounted rate as a member of the KP International group. After you register for the program, we will email you a link to the hotel's registration site. To make a reservation, you must provide the hotel with your credit card number, but your card will not be charged until your arrival. If you would like to extend your stay, the group rate may be valid for three days before and after the program dates, depending on room availability. If you must cancel your reservation for any reason, be sure to notify the hotel at least two days prior to your check-in date in order to avoid a cancellation charge. Please contact the hotel directly if you have questions.

July program: Kaiser Permanente International has arranged for participants to book a hotel room at the Hyatt Regency Washington on Capitol Hill in Washington, D.C. at a discounted rate of $299 per night plus tax. We urge you to book early. Political conventions will take place in Washington in July, and hotel rooms will be in great demand. Please contact the hotel directly if you have questions. Make your hotel reservation here.

September program: For your convenience, we encourage you to stay at the Westin Pasadena and to make your reservation early. Single or double occupancy rooms are $174 plus tax per night. Depending on availability, this rate is valid for three days before and after the program, if you’d like to extend your stay and do some sightseeing. To make a reservations, please contact Denise Sy at the Westin Pasadena, and be sure to ask for the Kaiser Permanente International rate. Her email is denise.sy@westinpasadena.com.

November program: Kaiser Permanente International has arranged with the Argonaut Hotel, 495 Jefferson Street, San Francisco, for a block of rooms during the program. Buses for the sessions and tours will depart from the Argonaut each morning, and some meetings and other events will take place at the hotel or nearby. For your convenience, we encourage you to stay at the Argonaut and to make your reservation early. Single or double occupancy rooms are $189 plus tax per night. Depending on availability, this rate is valid for three days before and after the program, if you’d like to extend your stay and do some sightseeing.

In order to hold the reservation, you must provide a credit card number, but your card will not be charged until you arrive at the hotel. If you prefer to reserve by phone, please call the Argonaut Hotel at (415) 351-7608 and mention that you are attending Kaiser Permanente International's November 11-14 program. Please contact the hotel directly if you have questions. Make your hotel reservation here.

Are meals included during the program?

July program: A full breakfast and lunch will be provided both days of the program. We will have a networking dinner on Monday evening. View the July agenda here.

September program: A full breakfast and lunch will be provided both days of the program. We will have a networking dinner on Monday evening. View the September agenda here.

November program: A full breakfast and lunch will be provided on November 12-14. We will have a welcome reception/dinner on Sunday evening and a networking dinner on Tuesday evening. View the November agenda here.

Is bus transportation to the meetings included?

If you attend a San Francisco Bay Area or Southern California program, you will travel to the meetings by chartered bus, the cost of which is included in the program fee. If you attend a Washington, D.C. program, you will walk with the other participants from the hotel to the Center for Total Health, where the meetings will take place.

Is there a dress code during the meetings?

Business casual attire is appropriate. Please dress comfortably and wear comfortable shoes for the walking tours.

What about sightseeing before or after the program?

You will need to arrange your own travel to and from the program. For sightseeing suggestions, visit the Travel & Sightseeing page. Your hotel concierge can also make recommendations and assist you with reservations.

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