Operational Excellence
August 18, 2010
Kaiser Permanente’s Innovation Consultancy Featured in Harvard Business Review
Kaiser Permanente is featured in the September issue of Harvard Business Review for successfully using human-centered design with our nurses and patients to improve quality and care delivery.
Kaiser Permanente leads the health care industry in using design thinking to engage frontline staff to create solutions to universal problems in health care, such as medication administration error, nurse shift handoff and pain management.
Design thinking is a particularly useful innovation tool because it brings both health care providers and patients into the process to design solutions together that result in patient-centric care.
First published in 1922. Harvard Business Review is one of the oldest and most prestigious academic business publications in the country. It has an English-language circulation of 250,000.
To learn more about how Kaiser Permanente’s Innovation Consultancy has used design thinking to develop KP MedRite, Nurse Knowledge Exchange and Painscape, please go to: http://xnet.kp.org/innovationconsultancy/.
