Press Releases: Hawaii
September 9, 2009
Kaiser Permanente’s Moanalua Medical Center Recognized for Service Excellence
Only Hospital in Hawaii to Receive Avatar International’s “Exceeding Patient Expectations” Award
HONOLULU — Kaiser Permanente Hawaii was recently honored with an “Exceeding Patient Expectations” award presented by Avatar International, a national provider of quality improvement services to the health care industry. Kaiser Permanente’s Moanalua Medical Center is the only hospital in Hawaii to receive this award and is one of 23 Kaiser Foundation Hospitals, among 109 inpatient and ambulatory surgical centers across the country, to receive this award.
“We’re so honored to receive this prestigious service award,” said Kaiser Permanente Hawaii Executive Medical Director Geoff Sewell, MD. “This award honors all of the physicians and staff at our Moanalua Medical Center who work hard every day to deliver an outstanding care and service experience to our patients. ”
The Exceeding Patient Expectations award was presented to Kaiser Permanente’s Moanalua Medical Center for performing at a 3-star level and above, and for its overall patient satisfaction score of exceeding patient expectations.
“The hallmarks of exceptional service to patients is to consistently meet or exceed their expectations — not always an easy task,” said Avatar’s CEO, David Medvedeff, PharmD, MBA. “I congratulate Kaiser Foundation Hospitals for their continued and impressive efforts to put patients first.”
About Avatar International LLC
Avatar International LLC is the leader in providing quality improvement services to the healthcare industry. Identified by Modern Healthcare, AHRQ, AHA and many others as a top measurement and improvement leader, Avatar partners with the largest healthcare systems as well as hospitals, physician groups, and other healthcare entities of all sizes around the nation. For more information, visit http://www.avatar-intl.com/
About Kaiser Permanente Hawaii
Kaiser Permanente Hawaii has provided total health to the people of Hawaii for more than 50 years. Today it has the largest medical group with more than 410 physicians supported by 4,400 nurses and support staff. Care for members is focused on their total health guided by our personal physicians, specialists, and team of caregivers. Our expert care and medical teams are supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health Visit kp.org for additional information.
