Press Releases: National
April 23, 2008
Trenita Ward Named Vice President, California Member Service Call Centers, for Kaiser Permanente
OAKLAND, Calif. – Kaiser Permanente has announced the promotion of Trenita Ward to vice president, California Member Service Call Centers. Ward previously served as director, California Member Service Call Centers. She joined Kaiser Permanente in 1988.
In her role, Ward is responsible for overseeing Kaiser Permanente's California Member Service Call Centers in Stockton and Corona. These locations include more than 700 employees answering a wide variety of telephone inquiries – more than 8 million per year – from current and prospective Kaiser Permanente California members about enrollment, benefits, products, coverage, facility information, and available services.
Ward reports to Jerry Coy, senior vice president, Customer Service & Program Management.
"Trenita Ward's promotion recognizes her valuable contributions to Kaiser Permanente, providing leadership for important customer-facing functions," said Coy. "In her 20 years with KP, Trenita has continuously displayed strong execution skills. She has built a culture of service excellence and always does her part to ensure that KP's members and customers get the help they need."
During her first seven years at Kaiser Permanente, Ward held a variety of positions in the Southern California region's Membership Accounting area. In 1995, Ward was a member of the team that opened the original Southern California Member Service Call Center in Corona. At the Member Service Call Center, she began as a team manager and later became a training manager, operations manager, call center manager and then director. Ward became statewide director for the California Member Service Call Centers in 2004.
Ward's office is in Kaiser Permanente's Member Service Call Center site in Corona, Calif. She holds a Bachelor of Arts degree in psychology from California State University, San Bernardino.
About Kaiser Permanente
Kaiser Permanente is America's leading integrated health plan. Founded in 1945, it is a not-for-profit, group practice program headquartered in Oakland, Calif. Kaiser Permanente serves 8.7 million members in nine states and the District of Columbia. Today it encompasses the not-for-profit Kaiser Foundation Health Plan, Inc., Kaiser Foundation Hospitals and their subsidiaries, and the for-profit Permanente Medical Groups. Nationwide, Kaiser Permanente includes approximately 159,000 technical, administrative and clerical employees and caregivers, and 13,000 physicians representing all specialties. For more Kaiser Permanente news, visit the KP News Center at: http://xnet.kp.org/newscenter.
About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 8.6 million members in nine states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to: www.kp.org/newscenter.