Press Releases: National
Apr 23, 2008
Trenita Ward Named Vice President, California Member Service Call Centers, for Kaiser Permanente
Oakland, Calif. — Kaiser Permanente has announced the promotion of Trenita Ward to vice president, California Member Service Call Centers. Ward previously served as director, California Member Service Call Centers. She joined Kaiser Permanente in 1988.
In her role, Ward is responsible for overseeing Kaiser Permanente's California Member Service Call Centers in Stockton and Corona. These locations include more than 700 employees answering a wide variety of telephone inquiries – more than 8 million per year – from current and prospective Kaiser Permanente California members about enrollment, benefits, products, coverage, facility information, and available services.
Ward reports to Jerry Coy, senior vice president, Customer Service & Program Management.
"Trenita Ward's promotion recognizes her valuable contributions to Kaiser Permanente, providing leadership for important customer-facing functions," said Coy. "In her 20 years with KP, Trenita has continuously displayed strong execution skills. She has built a culture of service excellence and always does her part to ensure that KP's members and customers get the help they need."
During her first seven years at Kaiser Permanente, Ward held a variety of positions in the Southern California region's Membership Accounting area. In 1995, Ward was a member of the team that opened the original Southern California Member Service Call Center in Corona. At the Member Service Call Center, she began as a team manager and later became a training manager, operations manager, call center manager and then director. Ward became statewide director for the California Member Service Call Centers in 2004.
Ward's office is in Kaiser Permanente's Member Service Call Center site in Corona, Calif. She holds a Bachelor of Arts degree in psychology from California State University, San Bernardino.
About Kaiser Permanente
Kaiser Permanente is America's leading integrated health plan. Founded in 1945, it is a not-for-profit, group practice program headquartered in Oakland, Calif. Kaiser Permanente serves 8.7 million members in nine states and the District of Columbia. Today it encompasses the not-for-profit Kaiser Foundation Health Plan, Inc., Kaiser Foundation Hospitals and their subsidiaries, and the for-profit Permanente Medical Groups. Nationwide, Kaiser Permanente includes approximately 159,000 technical, administrative and clerical employees and caregivers, and 13,000 physicians representing all specialties. For more Kaiser Permanente news, visit the KP News Center at: http://xnet.kp.org/newscenter.
About Kaiser Permanente
Kaiser Permanente is America's leading integrated health care delivery system. Founded in 1945, it is a group practice prepayment program headquartered in Oakland, California. Kaiser Permanente serves the health care needs of more than 8.6 million members in nine states and the District of Columbia. It encompasses the not-for-profit Kaiser Foundation Health Plan, Inc., Kaiser Foundation Hospitals and their subsidiaries, and the for-profit Permanente Medical Groups. Nationwide, Kaiser Permanente includes approximately 165,000 technical, administrative and clerical employees and caregivers, and more than 14,000 physicians representing all specialties. The system's Labor Management Partnership is the largest health care labor-management partnership in the United States. It governs how workers, managers, physicians and dentists work together to make Kaiser Permanente the best place to receive care, and the best place to work. For more Kaiser Permanente news, visit the KP News Center at: www.kp.org/newscenter.