VALLEJO COME & GO JOB DESCRIPTION

Monday-Friday***8:30am-12:30pm***1pm-3:30pm

Kaiser Permanente North East Bay
Volunteer Services Department

POSITION PURPOSE: Under the direction of department staff, Come and Go/Special Procedures volunteers provide direction, information and assistance to Health Plan members.

ESSENTIAL QUALIFICATIONS: All volunteers must attend Volunteer Orientation, sign a Confidentiality statement, complete health testing and security photo identification, and wear appropriate uniform when on duty. Volunteers must be in good health and must follow Kaiser Permanente rules. Orientation to the Come and Go/Special Procedures Department is provided by department staff.

Ability to speak clearly and be understood in the English language .

Demonstrated effective interpersonal skills: A friendly demeanor with a positive attitude and an ability to communicate clearly and give accurate directions.

ESSENTIAL PHYSICAL FACTORS:

*Hearing and sight must be adequate with or without accommodation to carry out duties.
*Ability to walk 1/4 mile up to 4 times per day.
*Ability to lift and carry up to 10 pounds.
*Ability to hear and speak clearly for staff, patient and visitor contact.

COMPETENCIES:

*Patient Care
*Work effectively with others

ESSENTIAL DUTIES AND RESPONSIBILITIES:

*Record and keep track of patients in waiting area.
*Act as a liaison between waiting patients and appropriate staff.
*Assist in training of new volunteers.
*Read the posted notices and memos at the beginning of each shift.
*Understand and follow strict confidentiality guidelines.

Issued: 4/1/94
Revised: 2/1/98

HOME PAGE / ABOUT US / VOLUNTEER OPPORTUNITIES / VOLUNTEER BENEFITS / APPLY ONLINE