VALLEJO SURGERY WAITING ROOM JOB DESCRIPTION

Monday-Friday***8am-12:30pm***12:30pm-5pm

Kaiser Permanente North East Bay
Volunteer Services Department

POSITION PURPOSE: Under the direction of the OR/Recovery Room staff,
OR/Recovery Room volunteers staff the desk in the surgical family waiting room and act as a liaison between family members, physicians and the OR/Recovery Room staff.

ESSENTIAL QUALIFICATIONS: All volunteers must attend Volunteer Orientation, sign a Confidentiality statement, complete health testing and security photo identification, and wear appropriate uniform when on duty. Volunteers must be in good health and must follow Kaiser Permanente rules. A trained volunteer provides orientation to the OR/Rec.

Ability to speak clearly and be understood in the English language.

Demonstrated effective interpersonal skills: A friendly demeanor with a positive attitude; ability to obtain information from family members and staff unobtrusively; ability to calm others and stay functional in a busy, emotional setting.

ESSENTIAL PHYSICAL FACTORS:

* Hearing and sight must be adequate with or without accommodation to carry out duties.
* Ability to walk 1/4 mile up to 4 times per day.
* Ability to lift and carry up to 10 pounds.
* Ability to hear and speak clearly for staff, patient and visitor contact.

COMPETENCIES:

* Patient Care
* Work effectively with others

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Keep the patient progress flow sheet current thoughout the day as patients progress from admission to discharge.
* Introduce yourself to people waiting in the surgical waiting room area and explain the liaison service.
* Answer the telephone and convey correct information.
* Keep family informed of status of patient.
* Keep track of the whereabouts of family members and know how to reach them.
* Secure the desk and telephone at the end of the day.
* Read all posted notices and memos at the beginning of each shift.
* Maintain strict confidentiality guidelines. Keep surgery schedule covered at all times.
* Assist in the training of new volunteers.

Issued 3/23/98
Reviewed 4/3/01, 4/20/01,8/02

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