VALLEJO HEALTH EDUCATION JOB DESCRIPTION

Monday-Friday***hours vary

Kaiser Permanente North East Bay
Volunteer Services Department

POSITION PURPOSE: Under the direction of the Health Education staff, Health Education Volunteers provide assistance to members, visitors, and staff using the Health Education Department.

ESSENTIAL QUALIFICATIONS: All volunteers must attend Volunteer Orientation, sign a Confidentiality statement, complete health testing and security photo identification, and wear appropriate uniform when on duty. Volunteers must be in good health and must follow Kaiser Permanente rules. A Health Education staff member provides orientation to the Health Education Department.

Ability to speak clearly and be understood in the English language.

Demonstrated effective interpersonal skills: A friendly demeanor with a positive attitude; ability to give information in a clear and concise manner. Volunteers are expected to keep current on medical center changes.

ESSENTIAL PHYSICAL FACTORS:

* Hearing and sight must be adequate with or without accommodation to carry out duties.
* Ability to walk 1/4 mile up to 4 times per day.
* Ability to lift and carry up to 10 pounds.
* Ability to stand for periods of time

COMPETENCIES:
* Patient Care
* Work effectively with others

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Immediately recognize visitors and respond to their need in a pleasant, competent manner.
* Assist Department visitors in locating class information, pamphlets and videos.
* Copy materials as requested by staff and visitors.
* Compile packets of resources for class and other programs.
* Replenish pamphlet holders in Department and throughout the facility.
* Familiarize oneself with all information in the Department.
* Read the posted notices and memos at the beginning of each shift.
* Assist in training new volunteers.
* Understand and follow strict confidentiality guidelines.

Issued 4/1/94

Revised: 5/4/00

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