VACAVILLE INFORMATION DESK JOB DESCRIPTION

Monday-Friday***8am-12:30pm***12:30pm-5pm

Kaiser Permanente North East Bay
Volunteer Services Department

POSITION PURPOSE: Under the direction of the Clinic staff, Clinic Volunteers provide information, assistance, and direction to members and visitors. Volunteers escort members as requested and provide blood pressure screening.

ESSENTIAL QUALIFICATIONS: All volunteers must attend Volunteer Orientation, sign a Confidentiality statement, complete health testing and security photo identification, and wear appropriate uniform when on duty. Volunteers must be in good health and must follow Kaiser Permanente rules. A trained volunteer provides orientation to the Clinic.

Ability to speak clearly and be understood in the English language.

Demonstrated effective interpersonal skills: A friendly demeanor with a positive attitude; ability to give instructions in a clear and concise manner, both in person and on the phone. Volunteers are expected to keep current on medical center changes.

ESSENTIAL PHYSICAL FACTORS:

* Hearing and sight must be adequate with or without accommodation to carry out duties.
* Ability to walk 1/4 mile up to 4 times per day.
* Ability to lift and carry up to 10 pounds.
* Ability to stand for periods of time

COMPETENCIES:

*Patient Care
* Work effectively with others
* Wheelchair transport

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Provide directions to medical offices in a pleasant, clear, concise manner.
* Respond to phone calls in a pleasant, competent manner.
* Escort members throughout the facility, using a wheelchair when necessary.
* Record and monitor requests for patient escort and pharmacy runs.
* Sort magazines as they come in, keeping all waiting areas in the clinic supplied with magazines.
* As shift requires, open/close information desk.
* Be familiar with phone and computer use according to Policies and Procedures.
* Make reminder calls to patients about appointments.
* Assist staff by stamping, stuffing, etc. as requested.
* Pick up prescriptions from medical offices and take to pharmacy.
* Restock Service Guarantee boxes as needed.
* Take blood pressure screenings when HE volunteer is not available.
* Read the posted notices and memos at the beginning of each shift.
* Assist in training new volunteers.
* Understand and follow strict confidentiality guidelines.

Issued 1/17/00

Revised:

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