Special Feature Update:
Prevention and Treatment of Overweight and Obesity: Toward a Roadmap
for Advocacy and Action.
By Brian Raymond,
MPH; Cindy Moon, MA
In
August 2003, 47 public and private sector professionals convened
for a roundtable discussion to identify priorities to address the
epidemic of overweight and obesity. This article is a brief overview
of that meeting and its results.
to
article >> | pdf >>
Patient-Centered Care
in the Exam Room at Warp Speed.
By Lee Jacobs,
MD, Moderator
These
excerpts from recent dialogues with members of KP's Interregional
Clinician-Patient Communication Leadership Group and The Permanente
Medical Group's Communication Consultants focus on the foundation
of patient-centered care experience--effective clinician and patient
communication in the exam room.
to
article >> | pdf >>
Keeping Your Clinical
Team Winning: Insights and Experience From the KP Georgia Region.
By James Hipkens,
MD, PhD
There
have been six guiding rules to come out of the Georgia Region's
experience in developing clinical teams. This article outlines and
discusses these rules.
to
article >> | pdf >>
Clinical Renovations:
A Scientific Structure for Success.
By William F
Pfeiffer, MD
Historically,
the medical industry has not been noted for excellence in customer
service. With changing times, the need to address this issue has
become more important. This article discusses the Pediatric Department
at KP Honolulu's approach to changing the systems to work for the
end result: serving patients.
to
article >> | pdf >>
Staff Empowerment,
A Prescription For Success.
By Cynthia R
Copp, MSN, APRN, CPNP; Christine Agpaoa, CMA; Sandra Carvalho; William
F Pfeiffer, MD
By
empowering staff and by equipping them with effective, reliable
tools, leaders give all members of the team an opportunity to realize
their full potential. This article explores the KP Honolulu Pediatric
Department's experience.
to
article >> | pdf >>
Optimal Office Practice
Support: A Systemic Approach to Improving Efficiency and Support in
Medical Offices.
By Darla S Holland,
MD; Darlene C Squires, M Sc, OD
In
response to economic and practical pressures, the KP Orange Medical
Service Area commissioned the Optimal Office Practice Support project.
This article discusses the goals, processes, products, and learnings
from this project.
to
article >> | pdf >>
CPC Corner:
An Overview of Empathy.
By James T Hardee,
MD
Appropriate
use of empathy as a communication tool facilitates the clinical
interview. This article defines empathy and explores its uses, barriers,
and value.
to
article >> | pdf >>
Physicians as Leaders:
What Physicians Can Do to Improve Patient Care and to Enhance Their
Everyday Work Experience.
By Deborah Konitsney,
PhD
This
article is adapted from a chapter, Focus on the Patient, in the
resource guide, Creating the Best Place to Practice: What Physicians
Can Do to Improve Patient Care and to Enhance their Everyday Work
Experience.
to
article >> | pdf >>
