TERRY STEIN, MD, practices Internal Medicine at the Milpitas Medical Offices. She also serves as Director of Clinician-Patient Communication for TPMG and chairs the Interregional Clinician-Patient Communication Leadership Group. E-mail: terry.stein@ncal.kaiperm.org
	VIVIAN TONG NAGY, PHD, is a research consultant in the Organizational Research Department, California. She conducts research in patient satisfaction, program evaluation, and performance assessment for Health Plan/Hospitals and for the Permanente medical groups. E-mail: vivian.t.nagy@kp.org
	LEE JACOBS, MD, joined the Hawaii Permanente Medical Group in 1980 as an infectious disease consultant. In 1985 he moved to Atlanta to assist in starting The Southeast Permanente Medical Group, and still resides there as the Medical Group's Associate Medical Director for Professional Development and as an infectious disease consultant. E-mail: jacobscap@aol.com