Figure 3. Data for nine clinical departments at KP Northern California show relation between patients' familiarity with clinician and patients' satisfaction with clinician. Patients are most familiar with their own physician or provider ("My"); less familiar with clinicians they have received care from on some but not most occasions ("Familiar"); and least familiar with clinicians they have not seen before ("Stranger"). (Adapted and reproduced from Gregory K. Regional report: The importance of patient familiarity with provider to care provider ratings. Northern California Region Member Patient Satisfaction Survey. Oakland, California: Kaiser Permanente Medical Care Program; 1998.)9