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A Focus on Customer Service
••Fall 1999 / Vol 3, No 3

Comments from the Journal EditorsLetters to the editorAbstracts from articles published in other journals
Clinical articles on the practice of Permanente medicine
Poetry, Art, Musings from Permanente clinicians
Nonclinical articles on external issuesArticles from a Systems perspective
Book ReviewsCommentary, articles from Medical Directors lighter side of medicine

 

 

 

 

 

 

 

 

 

 

Contents - Fall 1999 | to pdf>>


About the cover

Editors' Comments
to article >> | to pdf >>

Letters to the Editor
to article >> | to pdf >>

Permanente Abstracts
Abstracts of articles authored or coauthored by Permanente clinicians
to article >> | to pdf >>

Clinical Contributions
Exercise-Induced Asthma.
to article >> | to pdf >>

Practitioner Prescribing Habits for Pharyngitis: Implications for Evaluation and Management.
to article >> | to pdf >>

Prostate Cancer Screening: Exploring the Debate.
to article >> | to pdf >>

Esthesioneuroblastoma: What Family Practitioners Should Know.
to article >> | to pdf >>

Bedside Ultrasonography Done in Emergency Department Expedites Diagnosis of Abdominal Aortic Aneurysms: Three Case Studies.
to article >> | to pdf >>

The Lighter Side of Medicine.
to art >>

Book Reviews
"The Neurologic Exam"
by Martin A. Samuels, MD
to article >> | to pdf >>

"Business @ the Speed of Thought: Using a Digital Nervous System"
by Bill Gates
to article >> | to pdf >>

"Dragon NaturallySpeaking, Medical Suite"
to article >> | to pdf >>

 

Soul of the Healer

"My Kitchen"

"A Sad Winter"

sarah

Dylan and Winter

Innocence

A Child's Last Leaf

A Word from the Medical Directors
A Word on Service from the Medical Directors
to article >> | to pdf >>

External Affairs

How Graduate Medical Education Creates Community Service.
to article >> | to pdf >>

Serving Legislators Serves Permanente: The Permanente Journal on Capitol Hill.
to article >> | to pdf >>

Kaiser Permanente Baldwin Park Medical Center: Pioneer in LaborManagement Partnership.
to article >> | to pdf >>

Health Systems

A Physician's Call to Action: Delivering a Superior Care Experience.
to article >> | to pdf >>

Using Information from Linkage Research Studies to Improve Organizational Performance.
to article >> | to pdf >>

Will Drop-In Group Medical Appointments (DIGMAs) Work In Practice?
to article >> | to pdf >>

The Easy Access Program: A Way to Reduce Patient No-Show Rate, Decrease Add-Ons to Primary Care Schedules, and Improve Patient Satisfaction.
to article >> | to pdf >>

Improving the Quality of Service: The KPNW Experiment.
to article >> | to pdf >>

Getting the Most out of the Clinical Encounter: The Four Habits Model.
to article >> | to pdf >>

 

 


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