RICHARD M. FRANKEL, PhD, is the Director of the Primary Care Institute, and Professor of Medicine and Community and Preventive Medicine at the University of Rochester School of Medicine and Dentistry, Rochester, New York.
	TERRY STEIN, MD, practices Internal Medicine at the Milpitas Medical Offices. She also serves as Director of Clinician-Patient Communication for TPMG and chairs the Interregional Clinician-Patient Communication Leadership Group.