Author Information

SHERILYN M. KAM, PhD, is the Senior Consultant for Leadership Development and Support with The Permanente Medical Group, and is a member of the Employee Survey Resource Network (ESRN).

FRAN SINCERE, MSIR, is the Vice-President of Human Resources for the Rocky Mountain Division, and is the executive sponsor of the Employee Survey Resource Network (ESRN).

	SHERILYN M. KAM, PhD, is the Senior Consultant for Leadership Development and Support with The Permanente Medical Group, and is a member of the Employee Survey Resource Network (ESRN).
	FRAN SINCERE, MSIR, is the Vice-President of Human Resources for the Rocky Mountain Division, and is the executive sponsor of the Employee Survey Resource Network (ESRN).