Author Information

WENDY RAY, MPH, is the Quality Systems Manager for Northwest Permanente, PC. Ms Ray has played an integral role in the design, implementation and evaluation of the KPNW Customer Service Collaborative.

This article was written in collaboration with Ron Potts, MD, and Alide Chase, RN, cosponsors and project designers of the KPNW Customer Service Collaborative.

	WENDY RAY, MPH, is the Quality Systems Manager for Northwest Permanente, PC. Ms Ray has played an integral role in the design, implementation and evaluation of the KPNW Customer Service Collaborative.
	This article was written in collaboration with Ron Potts, MD, and Alide Chase, RN, cosponsors and project designers of the KPNW Customer Service Collaborative.