Health Systems

CPC Corner: Improving Satisfaction for Physicians and Patients: Managing Patients' Perceptions of Appointment Time.
By Barbra E Miner, MA; Edward C Wang, MD; Noachim S Marco, MD

Based on physicians' experience and patient feedback, this "quick-tips" guide has been created to assist in managing patients' perception of their time with their physician and to improve the quality of interactions with patients.
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Innovative KP Research in Clinician-Patient Communication: Deepening our Understanding of the Clinician-Patient Relationship.
By Sue Hee Sung, MPH; Terry Stein, MD

This article describes the four programs selected to study the effectiveness of various educational programs and services designed to improve clinician-patient communication.
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