Innovation Workshop

Want to learn more about how Kaiser Permanente innovates?

innovation activity

Innovation & Improvement in Process, Space, and Technology

At the Sidney R. Garfield Innovation Center, Kaiser Permanente's patients, doctors, nurses, architects and engineers use elements of human-centered design to improve and to innovate physical spaces, technologies and clinical operations in a unique, “movie-set” warehouse. Many of our innovations have been spread throughout Kaiser Permanente as well as to organizations nationally and internationally.

Join us for a two-day inaugural session that introduces our unique methodology and prototyping capabilities at the Garfield Center led by Kaiser Permanente innovators from our own Innovation Consultancy, Innovation and Advanced Technology and National Facilities departments. During this highly interactive session, participants will focus on improving medication safety as a case study and actively prototype new spaces, technologies and processes that improve medication safety.

Highlights of the Program Include:

  • Experience first-hand how we understand our users’ needs and ideate and prototype new processes, spaces and technologies

  • Learn how we engage end-users (patients, doctors and nurses) and how they impact the successful spread and sustainability of innovation

  • Understand how we learn from failure and embrace it as part of our culture

  • Learn how to build your own Innovation Center

  • Collaborate with other like-minded innovators on real world cases

    Learning Objectives:

  • Awareness of human-centered design & collaboration as powerful tools for innovation

  • Extrapolate case study learnings to real world problem

  • Understanding of different innovation centers and their similarities and differences


The Sidney R. Garfield Health Care Innovation Center
590 Whitney Street
San Leandro, California 94577


August 3-4, 2010

Session Fee:

$250 U.S. (Significant discount for inaugural event)

Register online:
Workshop is now full. We can add your name to a waiting list for notification should a registered participant cancel.


Participants will make their own arrangements.
Suggestion: Oakland Airport Hilton (510-635-5000)

Mention you are attending a Kaiser Permanente Workshop at Garfield Center for a discounted rate.


The Garfield Center is located one mile from Oakland International Airport and approximately 30 miles from San Francisco International Airport.

For Questions:

Jessica Meksavan
(510) 636-2953

Sherry Fry
(510) 636-2951



Tuesday, August 3, 2010

7:30 AM

Breakfast & Registration

Morning Activities
Typology of Innovation Centers: Learn about different innovation centers, similarities and differences
Human-Centered Design: Interactive module on creativity, innovation and design-thinking led by IDEO-trained consultants
12 Noon
Networking Lunch
Afternoon Activities
Interactive Rotations: Hands-on exercises in process, technology and space
Hosted Dinner (Shuttle service will be provided to the restaurant)
8:00 PM
Shuttle back to hotel

Wednesday, August 4, 2010

7:30 AM


Morning Activities

Metrics & Spread: Discuss ways to validate ideas and create deployment packages


Putting it All Together: Teams apply core curriculum from Day 1 to a real world problem

12 Noon

Lessons Learned Lunch: Help us develop future workshops by sharing what worked during the last 2 days and how we may have better met your needs

1:00 PM Adjournment or
Optional Afternoon Activities

How to Build your own Innovation Center


Garfield Center Facility Tour

2:30 PM


Printable version of this workshop invitation:   INVITE


Submit this form for questions or notification of future events. (Please include the "Innovation Workshop Information Request" in the comments field.)

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I am so grateful that there is a process to look at the nurse’s work flow to create safer ways to deliver patient care. My experience at the Garfield Center helped me think outside the box in ways that might be better than those being imposed upon us.

Patient Safety Officer, Kaiser Permanente SCAL