2008-2009 News

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A Breath of Fresh Air for Health Care

New York Times, December 13, 2009

“Optimistic” may be about the last word you’d choose to describe the health care industry. Or maybe “innovative.” But the work now being undertaken by Kaiser Permanente, the nation’s largest not-for-profit health plan, would make you gravitate toward those descriptors. Kaiser’s collaborative, institution-wide effort known as KP Innovation could revolutionize health care for the whole industry.
Kaiser Permanente. Read this article

Creating an Innovation Center: A Guide

IIT Institute of Design, Chicago, November 2009

This article, based on interviews completed with representatives from (8) innovation centers, is intended to help interested groups nderstand the general process of creating an innovation center and anticipate the critical choices and hurdles that they will face along the way. Read this report

The Conversation: Cut Healthcare costs?

Sacramento Bee, October 31, 2009

Here's a prescription..... Use integrated-care systems. One of the positive aspects of California's medical system is that we have a great deal of experience with integrated systems of delivering medical care. The best known and by far the largest is Kaiser Permanente. Being a patient of an integrated system is a much different experience than dealing with a number of solo or small-group physician practices. Patients in integrated systems benefit from having their health information stored in a seamless electronic records system and from interfacing with doctors and hospitals that can coordinate care more smoothly across specialties.

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Tech-Side Manner

Leader's Edge Magazine, October 2009

Kaiser Permanente’s technology prescription: Could it be a cure for what ails U.S. healthcare? Could its business model hold the line on rising costs? On a quiet side street in San Leandro, Calif., the possible future is undergoing rigorous testing at the Sidney R. Garfield Health Care Innovation Center, Kaiser Permanente’s real-world test setting for developing technologies, hospital architectural design, workflow, product evaluations and clinical operations. Read this article

Reinventing Health Care Delivery: Innovation and Improvement Behind the Scenes

California HealthCare Foundation, September 2009

While lawmakers, stakeholders, and advocates of all stripes argue about how to improve quality, increase access, and control the costs for medical care, some innovative hospitals and health systems are quietly finding their own answers. What makes them different? It turns out that while these innovators are focused on their own problems, a new report says they have a lot in common.
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Electronic Monitors Provide Care Without Doctor

San Francisco Chronicle, June 28, 2009

Sean Chai tapped the screen of the tabletop home medical monitor, which began to talk.
"Put the blood pressure cuff on your arm as shown," the computerized voice told a visitor to Chai's research lab in San Leandro. "Please relax and remain still while your reading is being taken." ..... Chai is the senior information technology manager for Kaiser Permanente's Sidney R. Garfield Health Care Innovation Center. His job is to imagine the future of medical technology and test gadgets such as the home monitor to see if they are practical.
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Kaiser's Window to Health Care's Future

CNET News: Cutting Edge, June 22, 2009

An ordinary warehouse-style building in a nondescript office park in San Leandro, Calif., is home to some of the most futuristic and cutting-edge medical research in the U.S. It's where the Kaiser Permanente Sidney R. Garfield Health Care Innovation Center is located and testing out new technology, mock hospital environments, and high-tech gadgetry for the health care field.

Walking through mock hospital corridors with eco-friendly floors made from recycled materials are real patients, doctors, and nurses testing out the limits of technology.

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View audio slideshow (accessible through Firefox web browser)

Mobile Health Vehicle

KPIT NewsSource, June 18, 2009

A first-of-its-kind, 500-square-foot, 10-wheel Mobile Health Vehicle is being shipped to its home island of Hawaii, known to many as the Big Island, where it will improve health care access for thousands of Kaiser Permanente members and the uninsured. The vehicle made a stop at the Garfield Center prior to being shipped.

View audio slideshow Internal link

Nurses Test Mini PCs for Easy Documentation

Inside KP, June 12, 2009

KP nurses have been using mobile computer carts to document patient information for a long time—ever since the organization began using KP HealthConnect, Kaiser Permanente’s electronic health record. But you won’t find them waxing poetic about the carts very often. These “workstations on wheels” can be tough to push and steer, difficult to clean and disinfect, and hard to fit into smaller patient rooms or critical care rooms that have a lot of equipment or visitors. That’s why KP has been exploring other, smaller technologies that nurses might use to access and record patient information.

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Brainstorming for Better Business

BusinessWeek, June 4, 2009

Brainstorming sessions have led to important innovations at Kaiser Permamente. Here's how the managed-care company did it.

Seven thousand hospital patients in the U.S. health-care system die every year after receiving the wrong drug or dosage, and more than a million are sickened. To improve those numbers, Christi Zuber, the director of Kaiser Permanente's internal Innovation Consultancy, invited 75 nurses, doctors, patients, and vendors to the California hospital network's Sidney R. Garfield Health Care Innovation Center in Oakland, Calif., in April 2007—not for a training session but for a brainstorm.

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Awards Honor Top Innovation Projects

KPIT NewsSource, May 22, 2009

Chief Information Officer Phil Fasano keynoted the first Innovation Fund Awards Luncheon on May 18, an event celebrating innovators committed to looking at how KP can do things better with technology. In his remarks, Phil made the point that the Innovation Fund was launched to support technology solutions to enhance quality of care, service, affordability, and professional satisfaction from all levels of the organization.

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South Sacramento Prepares for Trauma Center Opening

Inside KP, May 14, 2009

Before South Sacramento opens Kaiser Permanente’s first trauma center late this summer, there's a lot of preparation. Some of it took place last week at the Garfield Center, when a medical team practiced responding to a gun shot wound victim and other severe injuries during simulation training. IKP took a quick video of the group in action.

Watch the video Internal link

Editors Flock to Garfield

KPIT NewsSource, May 8, 2009

Touted as the world’s largest annual information security industry gathering, this year’s RSA Conference, held in San Francisco from April 20 through April 24, attracted some 20,000 visitors. During the conference, Cisco Systems selects a preferred strategic partner to host a special Security Editors Day for top international media and industry analysts. This year, Cisco Systems tapped Kaiser Permanente to co-host the event and offer a walk-through tour of the Sidney R. Garfield Health Care Innovation Center on April 20, a high-visibility way for KP to demonstrate the vision of becoming a world-class IT organization.

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Kaiser IT Initiatives Ready for Pilots, Rollout

Healthcare IT News, April 22, 2009

Kaiser Permanente is preparing to expand an IT pilot, while other IT
initiatives are being piloted in limited production or tested at its R&D
facility. The Sidney R. Garfield Health Care Innovation Center, named for Kaiser
Permanente's founding physician, provides a "road test" environment for
what Director Jennifer Liebermann calls "the future of healthcare."

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Kaiser Testing Tech to Enhance Medical Treatment, Privacy

ZDNet, April 22, 2009

Kaiser Permanente is re-inventing the house call. Cisco Systems, as part of the RSA Security Conference in San Francisco, bussed a group of folks across the San Francisco Bay this week to tour Kaiser’s Sidney R. Garfield Health Care Innovation Center - a former check processing warehouse in an industrial area near the Oakland Airport.

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Designing Effective Collaboration

The Economist Intelligence Unit, The Economist, February 2009

The Kaiser Permanente Garfield Center is featured alongside Microsoft and Hewlett Packard in a report published this week by The Economist's Intelligence Unit. The Economist Intelligence Unit editorial team conducted a survey of 610 organizations and interviewed Jennifer Ruzek Liebermann about collaboration in 21st century business and the kinds of culture, processes and information technology required for effective collaborations. Kaiser Permanente is featured in a success story along sidebars about HP and Microsoft on pages 9 and 17.

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Podcast Features News from the Sidney R. Garfield Health Care Innovation Center

KP News Center, February 19, 2009

Innovation is the word for the latest Kaiser Permanente News Center podcast, which features the latest news from the organization's Sidney R. Garfield Health Care Innovation Center. Jennifer Ruzek Liebermann, the Garfield Center's director, talked about some of the latest innovations to come out of the center.

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Kaiser Lab Explores Future of Health Care

EE Times, February 6, 2009

Center's research ranges from PCs to genetics: In a warren of industrial warehouses a stone's throw from the Oakland Airport, Kaiser Permanente is trying to discover the future of health care. The service provider operates a network of more than 400 hospitals and clinics around the country for 8.6 million members. Inside this non-descript 37,000 square foot site, it has prototyped a modern hospital ward, a small clinic and a typical home where it tests next-generation medical electronics and services.

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KP MedRite: A Step in the Right Direction

Inside KP, February 3, 2009

The medication safety pilot is implemented in 20 medical centers in the Northern California, Hawaii, and Oregon regions. Becky Richards, RN, remembers the day a nurse walked into a patient’s room and almost administered the wrong medication.But because of a program called KP MedRite, which standardizes the medication administration process, the nurse was stopped before she made the medication error.

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Disruptive Innovation, Applied to Healthcare

New York Times, February 1, 2009

The health care system in America is on life support. It costs too much and saps economic vitality, achieves far too little return on investment and isn’t distributed equitably. As the Obama administration tries to diagnose and treat what ails the system, however, reformers shouldn’t be worried only about how to pay for it. Instead, the country needs to innovate its way toward a new health care business model — one that reduces costs yet improves both quality and accessibility.

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IDEO's David Kelley on "Design Thinking"

Fast Company, January 29, 2009

IDEO -- which now counts more than 500 employees in eight offices on three continents -- has drawn on Kelley's methodology to do everything from stimulate customer savings at Bank of America to revamp nursing shifts at Kaiser Permanente.

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Analysts' Predictions Put IT on Cusp

KPIT NewsSource, January 29, 2009

It always helps when outsiders in the know validate what you’re doing. Two groups of experts looked into their crystal balls and predicted that over the coming year information technology will drive health care industry in the direction KP is already headed. In other words, KP is leading the trend.

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Garfield Center Brings Simulation to Operating Room

KPIT NewsSource, January 16, 2009

Technology shapes surgical training to strategic benefit. The operating room (OR) is an exorbitantly expensive place for surgeons to learn new skills..... In the not-so-distant past, surgeons in training learned their specialty on cadavers and anesthetized animals. Now technology is offering something much more promising.

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Innovation Stewardship: The Kaiser Garfield Innovation Center

Crossover Health, January 8, 2009

I have written a few notes (here and here) regarding Kaiser Permanente (KP), including their continuing rise to lead the next wave of health care organizations creatively adopting and successfully implementing disruptive innovations. They have all the requisite features of disruption - the adoption of technology enablers, new business models of care, and due to their vertical integration value networks that reinforce one another through virtuous cycles.

While KP is clearly not perfect, the scale and scope of KP is now allowing them to do things that acclerate their push to leadership with a primary example being the The Garfield Innovation Center. As soon as I heard about this concept I have been figuring out how to get a first hand look at exactly what they are doing.

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Local Research Inspires Nationwide Hospital Design

San Leandro Times, January 8, 2009

For the past year, Kaiser Permanente has been road testing ideas for its hospitals at the Sidney R. Garfield Health Care Innovation Center in San Leandro. The center has become a hub for medicine, information technology and architectural planning. In their 37,000 square foot warehouse stands a mockup of Kaiser's hospital plans, complete with most medical supplies, beds and operating tables.

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For Innovators, There is Brainpower in Numbers

New York Times, December 5, 2008

Despite the enduring myth of the lone genius, innovation does not take place in isolation. Truly productive invention requires the meeting of minds......That’s exactly what innovators at a dozen health care systems throughout the country had in mind nearly four years ago when they formed the Innovation Learning Network, says its director, Chris McCarthy.

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Health Care Professionals Dream Up New Technology To Provide 'Health Care Anywhere'

iHealthBeat, October 31, 2008

An iHealthBeat Special Audio Report takes us to Kaiser Permanente's Innovative Learning Network conference where health care professionals discussed the future of health care and proposed new technical solutions that would allow patients to receive care wherever they are.

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Mapping the Future of Healthcare Delivery

Wall Street Journal, Market Watch, October 20, 2008

Imagine having the ability to manage your health care no matter where you are: At home, at work, or on the road. This concept of “care anywhere” that breaks from the traditional model of patients seeking care from professionals housed in medical buildings is desirable, sure. But how would it work?

That’s what attendees who traveled from across the country representing entities as disparate as the Department of Veterans Affairs and Massachusetts General Hospital came to discuss at a three-day brainstorming conference hosted by the Innovation Learning Network, a group founded by Kaiser Permanente three years ago.

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Innovation Learning Network Meets to Envision Future of Health Care

KP News Center, October 17, 2008

Dozens of health care innovation experts from around the United States gathered this week at the Kaiser Permanente Sidney R. Garfield Health Care Innovation Center to brainstorm and create a vision of the future of health care.

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Heart Monitoring Available from Home

ABC News KGO-TV San Francisco, September 29, 2008

A new system is keeping an eye on heart patients around the Bay Area from inside their own homes. It can often spot a problem, before it becomes a matter of life and death.

Watch the film clip

Commentary: Information Technology Innovation

The Permanente Journal, Fall 2008

“Innovation is what distinguishes between a leader and a follower” is a statement often attributed to Apple cofounder Steve Jobs. Nowhere is this saying truer than in the realm of information technology (IT), where the blistering pace of change can make even casual observers dizzy.

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Design Thinking by Tim Brown

Harvard Business Review, June 2008

Thinking like a designer can transform the way you develop products, services, processes -- and even strategy.

Thomas Edison created the electric lightbulb and then wrapped an entire industry around it. The lightbulb is most often thought of as his signature invention, but Edison understood that the bulb was little more than a parlor trick without a system of electric power generation and transmission to make it truly useful. So he created that, too.

Thus Edison’s genius lay in his ability to conceive of a fully developed marketplace, not simply a discrete device. He was able to envision how people would want to use what he made, and he engineered toward that insight.

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Besting Human Nature

Hank, Summer 2008

A KP innovation in how medications are dispensed to hospital patients is greatly reducing the possibility of dangerous errors. Interrupting a nurse can be hazardous to a patient's health - and yet it happens all the time.

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Garfield Center Celebrates Two Years

Inside KP, June 25, 2008

The Garfield Center has been instrumental in developing new ideas that are now in KP Northern California hospitals.

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Landmark findings on how nurses spend their time guide process improvement at
Kaiser, Ascension

Nursing Executive Watch, June 2008

Increasing demands on nurses’ time continue to cut into patient interaction, according to a landmark study led
by senior nurse executives at St. Louis-based Ascension Health and Oakland, Calif.-based Kaiser
Permanente, who have already begun process improvements designed to free up more time at the bedside.

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KP Invites World to Garfield Center

KPIT NewsSource, May 15, 2008

Information technology leaders from some of the more than two dozen countries that make up the International Federation of Health Plans came, at the behest of Kaiser Permanente, to learn how the Program is using information technology to advance health care.

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KP CEO Celebrates Garfield Center

KPIT NewsSource, April 10, 2008

Chief Executive Officer George Halvorson celebrates the many accomplishments of the Sidney R. Garfield Health Care Innovation Center, the San Leandro, Calif.-based laboratory for new ideas sponsored in part by the Information Technology organization.

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