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Press Releases: Colorado

March 13, 2013

Kaiser Permanente Colorado Ranks Highest in J.D. Power and Associates Member Satisfaction Survey

DENVER — Kaiser Permanente members have rated the organization’s health plan highest in member satisfaction in Colorado for a sixth consecutive year, according to a new study released by J.D. Power and Associates.

Kaiser Permanente Colorado Ranks Highest in J.D. Power and Associates Member Satisfaction Survey

J.D. Power and Associates 2013 U.S. Member Health Plan StudySM is based on survey responses of 33,000 members in 136 commercial health plans throughout the United States. Colorado is one of 17 market regions measured in the study. Health plans were evaluated in key areas such as: coverage and benefits, provider choice, information and communication, claims processing, statements, customer service and approval process.

“Our members are at the center of all that we do. This great honor is a reflection of the hard work and dedication of our physicians, nurses, pharmacists and staff who work tirelessly every day to provide exceptional care and service to our members,” said Donna Lynne, DrPH, president, Kaiser Permanente Colorado.

Each health plan was measured on a scale of 1,000 points. Kaiser Permanente Colorado received a score of 718 — the highest overall member satisfaction score in the Colorado region.

In addition, Kaiser Permanente ranked highest in five study factors:

  • Coverage and Benefits
  • Information and Communication
  • Statements
  • Customer Service
  • Approval Process

Serving more than 538,000 members in Colorado, Kaiser Permanente offers a coordinated approach to delivering care, supported by an extensive system of electronic medical records. With easy-to-use, Web-based tools, members have the ability to email their doctor, schedule routine appointments, check lab results and order prescription refills online.

Kaiser Permanente Colorado has been widely recognized within the health care industry for delivering top-quality care. According to the National Committee for Quality Assurance Health Insurance Plan Rankings 2012–2013, Kaiser Permanente Colorado is the highest-rated private health insurance plan in Colorado, and No. 6 in the nation for quality and member satisfaction. The Kaiser Permanente Medicare plan in Colorado also earned 5 stars from the Centers for Medicare & Medicaid Services, the highest overall rating for quality and service for 2013 plans.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About Kaiser Permanente Colorado
Kaiser Permanente Colorado is the state’s largest nonprofit health plan, proudly working to improve the lives and health of Colorado residents for more than 40 years. Kaiser Permanente Colorado provides comprehensive health care services to more than 535,000 members through 26 medical offices and a network of affiliated hospitals and physicians. The health plan was named “Highest in Member Satisfaction” among Commercial Health Plans by J.D. Power and Associates for the fifth straight year. Kaiser Permanente was recognized by the National Committee for Quality Assurance (NCQA) as the top-ranked commercial health plan in Colorado, No. 6 in the nation and the second ranked Medicare plan in the U.S. Kaiser Permanente was also recently recognized as a 2012 Hypertension Champion by Million Hearts™. In 2011, Kaiser Permanente proudly directed more than $90 million to community benefit programs to improve the health of all Coloradans. For more Kaiser Permanente news, visit or follow us on twitter @kpcolorado or